1/24/2013 7:16:17 PM

January 22, 2013
Toronto is one of the top three cities in the world with respect to municipal government websites, according to a global survey.

The survey of municipal government websites was conducted jointly by the E-Governance Institute in the School of Public Affairs and Administration at Rutgers University-Newark and the Department of Political Science at Kent State University. The City of Toronto's website was ranked first in content and second overall behind the website of Seoul, South Korea.

"The City of Toronto is truly dedicated to providing excellent customer service along with transparency and accountability," said Mayor Rob Ford. "For example, we've made it easy to access City Hall by visiting our website that provides information about municipal programs, services, initiatives, online payment options, and online public feedback opportunities."

"The survey evaluated global municipal government websites in the categories of citizen and social engagement, content, privacy, services and usability," said Councillor Paul Ainslie (Ward 43 Scarborough East), Chair of Toronto's Government Management Committee. "We ranked first in content, third in usability and fifth in services. We will consistently strive to maintain the best level of content and we have plans underway to make improvements in the other areas."

The Rutgers-Newark/Kent State Global E-Governance Survey:
http://spaa.newark.rutgers.edu/images/stories/documents/EGov/Digital_Governance_in_Municipalities_Worldwide_2011-12.pdf

Toronto consistently ranks well in international studies. More information about Toronto's rankings is available at http://www.toronto.ca/progress/world_rankings.htm.

Toronto is Canada's largest city and sixth largest government, and home to a diverse population of about 2.7 million people. Toronto's government is dedicated to delivering customer service excellence, creating a transparent and accountable government, reducing the size and cost of government and building a transportation city. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can dial 311, 24 hours a day, 7 days a week.